Frequently Asked Questions

Elite Dental Force is a dental revenue intelligence company. We build AI-powered tools and infrastructure that help dental practices and DSOs optimize eligibility verification, reduce claim denials, recover underpayments, and get paid accurately for every service they provide. Our flagship platform is EDiFi — the Revenue Intelligence Platform for modern dental teams.

Most billing services focus on claim submission. We go further — EDiFi verifies eligibility before the patient arrives, generates clean claims with AI-assisted coding, audits every payer payment against your contracted fee schedules, and flags underpayments automatically. It's the full revenue cycle, not just one piece of it. In beta validation across 2,399 real claims, EDiFi found $59K in underpayments at a single practice.

Elite Dental Force serves practices of all sizes — from single-location private practices to multi-state DSOs with hundreds of locations. The platform scales to match your organization's complexity, with role-based access, multi-location dashboards, and DSO-level reporting built in.

AI Consultants are real-time guidance agents embedded in your workflow — answering coding questions, flagging documentation gaps, and providing decision support to your front desk and billing team as they work.

EDiFi is the full software platform — eligibility verification, claims engine, payment audit, analytics, and PMS integrations. Together they cover every step from patient scheduled to payment collected.

EDiFi integrates with leading dental practice management systems including Dentrix, Eaglesoft, Open Dental, Curve, and Denticon, plus direct connections with major clearinghouses and payers. Our integration library is continuously expanding — contact us to confirm compatibility with your specific system.

Results vary by practice, but our beta validation data shows meaningful impact across every revenue touchpoint — from faster eligibility turnaround to 100% clean-claim submission rates. The Payment Audit Engine found underpayments in 27% of audited claims. We'll provide an honest assessment of what's achievable at your practice during the demo.

EDiFi is fully web-based — accessible from any modern browser on desktop, tablet, or mobile. No downloads, no local installs, no IT dependencies. Updates happen automatically in the background, so your team always has the latest version.

We maintain HIPAA-aligned security across every layer: AES-256 encryption at rest and in transit, role-based access controls, immutable audit logging, 24/7 threat monitoring, and regular third-party penetration testing. All infrastructure is hosted in HIPAA-compliant US data centers. For the full picture, visit our Security page.

Yes — a signed BAA is included with every customer agreement at no additional cost. Our BAA covers permitted uses and disclosures of PHI, breach notification procedures (within 72 hours), safeguard obligations, and subcontractor chain-of-trust requirements.

All data is stored in HIPAA-compliant data centers located in the United States. Our infrastructure includes redundant systems, automated backups, and disaster recovery capabilities to ensure your data is always safe, available, and restorable.

The fastest path is to book a demo. We'll walk through the platform together, understand your specific workflows and pain points, and outline the right implementation path for your practice. Most offices are live within a few weeks of signing.

Implementation follows four phases: Discovery (we analyze your current workflows and identify revenue gaps), Configuration (platform customized to your PMS and payer mix), Deployment (team training and go-live), and Optimization (ongoing improvement through analytics and dedicated support). The process is designed for minimal disruption to your daily operations.

We provide role-specific training during implementation — front desk, billing, and management each get sessions tailored to their workflows. Ongoing resources include documentation, video guides, and access to our support team. Training is included in your onboarding, not billed separately.

All customers have access to our support team by email during business hours. Enterprise and DSO customers receive a dedicated account manager and priority response SLAs. Our knowledge base and documentation are available 24/7 at no additional charge.

Pricing is based on your practice size, number of locations, and which modules you need. We offer a monthly subscription base plus a performance component tied to recovered revenue — so we're directly aligned with your financial outcomes. Contact sales for a personalized quote.

Most customers start with an annual agreement, which includes full onboarding and implementation support. We also offer flexible arrangements for enterprise and DSO accounts. Reach out to discuss the terms that work best for your organization.